The ComplianceBug, LLC Commitment to Privacy
What Information Do We Collect About Our Customers?
Traffic Data. ComplianceBug uses a number of internal and third-party methods to recognize visitor data like IP addresses and browser settings (collectively “Visitor Data”). The ComplianceBug internal servers and software automatically recognize Visitor Data. No Personally Identifiable Information is revealed in this process. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively “Traffic Data”).
We may use Traffic Data to analyze Site traffic, but this information is not examined for Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Personal Information. ComplianceBug requires each customer to provide us with personal information (collectively “Personally Identifiable Information”) to access and use ComplianceBug products and services. Personally Identifiable Information is captured only when a visitor signs into our site with a username & password, or speaks on the phone with a ComplianceBug employee, and willingly discloses that information. This disclosure may occur when a visitor registers with ComplianceBug, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, or other aspects of services offered by ComplianceBug.
Personally Identifiable Information includes: (i) “Contact Data” (such as your name, address, city, state, zip code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code); (iii) “Demographic Data” (such as your company, title or role); and (iv) other “Transaction Data” (such as your risk assessment responses, reminder responses & notes, company status, and other sensitive information necessary to generate a risk profile).
Calls/Electronic Communications. In the regular course of our business, ComplianceBug may monitor and record phone conversations or email communications between you and ComplianceBug employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from ComplianceBug, you may unsubscribe from our mailing list on any of the emails we send.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
We use information we collect from ComplianceBug.com to communicate with you, process your orders, facilitate your transactions with our third-party partners, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance. We may send promotional emails from time to time. Generally, you may not opt-out of service-related communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by telephone or email. However, you can opt-out of promotional communications by following the unsubscribe instructions in any communication or by emailing us at questions@ComplianceBug.com.
We share customer information with third parties only as follows:
Use of Personal Information. ComplianceBug, sometimes with the assistance of a third party or ComplianceBug subsidiary, may use your Personally Identifiable Information to process your payment through merchant account services, to generate the products and services you order, and to analyze our customer demographics. Your Contact Data may be used to follow up with you on transactions you initiate through our site, respond to inquiries made through our site, inform you of changes to our site, and send you additional information about ComplianceBug and its products and services. Unless specifically authorized by you, we do not provide Personally Identifiable Information to third parties for marketing purposes. We may provide information to a third party in response to a subpoena or to otherwise comply with the law.
Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Service Providers. We may share information with companies that provide support services to us (such as a printer or email service provider) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Opting Out. You may choose not to provide ComplianceBug with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the site and browse its pages. However, ComplianceBug cannot process orders without Personally Identifiable Information.
If you do not wish to receive promotional materials from ComplianceBug, you may ‘opt-out’ when you create your account or unsubscribe from our mailing list on any materials we send. Generally, you may not opt-out of service-related communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by telephone or email.
Website Areas Beyond ComplianceBug’s Control. ComplianceBug may include interactive forums, such as message boards and chat rooms. Any Personally Identifiable Information disclosed in these areas is public and becomes public information. You should use caution when deciding whether to disclose your personal information in these forums.
Other Transfers. We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with ComplianceBug. If ComplianceBug is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.
Accessing and Changing Your Account
User Access to Order Information. ComplianceBug will give you, or anyone listed as a contact for your account, information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. For some products, you may decide to share information by using ComplianceBug’s products with a ComplianceBug Partner. We will only share your information or documents with a ComplianceBug Partner with your authorization. We also may provide information to a third party in response to a subpoena or to otherwise comply with the law.
User Access to and Ability to Update Personally Identifiable Information. You may visit your personal account profile at any time by signing into ComplianceBug and clicking on the “My Account” link. Through My Account, you may: (i) review and update your Contact Data; (ii) complete pending orders; (iii) begin new orders; and (iv) manage your ComplianceBug products. If you want to remove your Personally Identifiable Information from our Site, you may contact us at questions@ComplianceBug.com. ComplianceBug may maintain some or all of this data in its archives even after it has been removed from the Site.
How Secure Is the Personal Information We Collect?
Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or using our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.
IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES PLEASE CONTACT US IMMEDIATELY AT (866) 30-CMPLY.
Updated June19, 2012